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Download Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone fb2, epub

by Stephen Coscia

Download Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone fb2, epub

ISBN: 1578200466
Author: Stephen Coscia
Language: English
Publisher: Routledge; 5 edition (November 1999)
Pages: 142
Category: Processes & Infrastructure
Subcategory: Money
Rating: 4.4
Votes: 864
Size Fb2: 1596 kb
Size ePub: 1297 kb
Size Djvu: 1295 kb
Other formats: docx azw doc mobi


Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and . This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone.

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress. 6 people found this helpful.

Exceptional customer service is crucial to a successful phone-based business. Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect.

Exceptional customer service is crucial to a successful phone-based .

book by Stephen Coscia. Exceptional customer service is crucial to a successful phone-based business. Customer Service over the Phone : Techniques and Technology for Handling Customers over the Phone. Select Format: Paperback.

Start by marking Customer Service Over the Phone: Techniques and . It also explains how to make effective use of voice mail, em Exceptional customer service is crucial to a successful phone-based business

Start by marking Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) as Want to Read: Want to Read savin. ant to Read. It also explains how to make effective use of voice mail, em Exceptional customer service is crucial to a successful phone-based business.

Customer Relationship Management (CRM). Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone. We provide complimentary e-inspection copies of primary textbooks to instructors considering our books for course adoption.

Other books in this series. Customer Service Over the Phone.

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Автор: Coscia Название: Customer Service Over the Phone . This book presents proven techniques for creating unforgettable customer experiences.

It makes easy for readers to confidently deliver satisfaction to customer.

Customer Service Over the Phone: Techniques and Technology for Handling. Customer Service Over the Phone: Techniques and. by Coscia, Stephen Paperback. Results matching fewer words. All. Books (2). Textbooks, Education & Reference (1). Nonfiction (1).

Top. ISBN13: 9781138412224.

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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