Frederick F. Reichheld is a director of Bain & Company, a leading strategy consulting firm headquartered in Boston with twenty-three offices worldwide.
Frederick F. This work forms the conceptual foundation for the practice, which helps clients achieve superior results through improvements in customer, employee, and investor selection and retention.
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and .
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. The Loyalty Effect is a 1996 book by Fred Reichheld of the consulting firm Bain & Company, and the book's title is also sometimes used to refer to the broader loyalty business model as a whole. Reichheld's book was exceptionally popular with marketing and customer relationship management professionals, and as such the phrase "loyalty effect" has become synonymous in some circles.
Reichheld, Frederick F; Teal, Thomas, 1937 . The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business.
Reichheld, Frederick F; Teal, Thomas, 1937-. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company.
The Loyalty Effect book. Author Biography: Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.
The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. Business and the public sector are into a phase of creative disassembly where reinvention and adjustments are constant. Hundreds of thousands of jobs are being shed by United Technologies, GE, Chevron, Sam’s Club, Wells Fargo Bank, HP, Starbucks etc. and the state, counties and cities.
Book in almost Brand New condition. 100% Money Back Guarantee. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Frederick F. Reichheld, Thomas Teal. Shipped to over one million happy customers.
Mobile version (beta). FB2 PDF MOBI TXT RTF. Converted file can differ from the original. If possible, download the file in its original format. Reichheld. Loyalty Rules: How Today's Leaders Build Lasting Relationships. Reichheld lays out both why loyalty matters, and why difficulty in measuring the impact of loyalty has made managers undervalue it in the past. He shows how loyal relationships with employees, suppliers, customers and investors all contribute to a company's long term success. His insights are profound for anyone building a company.
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In showing how loyalty-based management leads to the creation of value, this book reveals the secrets of Bain and Company's strategy for retaining loyal customers, employees and investors.