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Download Service Management: Operations, Strategy, and Information Technology fb2, epub

by Mona J. Fitzsimmons,James A. Fitzsimmons

Download Service Management: Operations, Strategy, and Information Technology fb2, epub

ISBN: 0071214577
Author: Mona J. Fitzsimmons,James A. Fitzsimmons
Language: English
Publisher: Irwin Professional Pub; 4 edition (March 1, 2004)
Pages: 587
Category: Management & Leadership
Subcategory: Money
Rating: 4.7
Votes: 472
Size Fb2: 1718 kb
Size ePub: 1229 kb
Size Djvu: 1175 kb
Other formats: rtf docx lit txt


Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Designed for courses in service management, service operations management, or operations management. Hardcover: 587 pages.

Summaries: book " Service Management: Operations Strategy Information Technology", Chapter 1-6, 9, 11,12. 57Pages: 50year: 14/15. 57. Summary Service Operations Articles. 12Pages: 33year: 17/18.

Service Management book. Start by marking Service Management: Operations, Strategy, and Information Technology as Want to Read: Want to Read savin. ant to Read.

James Fitzsimmons, Mona Fitzsimmons. McGraw-Hill Higher Education, 2013 M01 18 - 524 pages. and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. The third author of the book is Professor Sanjeev K Bordoloi, which is missing on Google book.

Sanjeev Bordoloi and James Fitzsimmons and Mona Fitzsimmons Service Management: Operations, Strategy . Chapter 3 explores a disruptive technology called blockchain based on the Internet currency Bitcoin and illustrates its impact on financial services.

g 400-high/1259784630. The stages of building a service blueprint are further illustrated by visiting a San Francisco Giants baseball game.

Semantic Scholar extracted view of "Service management : operations, strategy and information .

Semantic Scholar extracted view of "Service management : operations, strategy and information technology, James A. Fitzsimmons, Mona J. Fitzsimmons" by James A. Fitzsimmons et a. oceedings{ceM, title {Service management : operations, strategy and information technology, James A. Fitzsimmons}, author {James A. Fitzsimmons and Mona J. Fitzsimmons}, year {2004} }. James A. Fitzsimmons.

item 6 Service Management : Operations, Strategy, and Information Technology -Service Management . Additional Product Features. Place of Publication.

item 6 Service Management : Operations, Strategy, and Information Technology -Service Management : Operations, Strategy, and Information Technology. See all 5. About this product.

Fitzsimmons j a fitzsimmons m j 2001 service. School Harvard University. Strategic Management and Marketing in the Service Sector, Helsinki, Finland: Swedish School of Economics and Business Administration

Fitzsimmons j a fitzsimmons m j 2001 service. Course Title BUSINESS Quantitati. Strategic Management and Marketing in the Service Sector, Helsinki, Finland: Swedish School of Economics and Business Administration. Gummesson, E. (1994), Relationship Marketing: From 4Ps to 30Rs, Stockholm University, Stockholm. (1998). Productivity, quality and relationship marketing in service operations. International Journal of Contemporary Hospitality Management, 10(1), 4-15. Gupta, . McDaniel, .

book by James A. by Mona J. Fitzsimmons and James A.

Comments:

Ferne
It's a text book, it does the job. If you need it, you need it. If you don't, can't see buying it.
Honeirsil
Took a little longer to receive book than I thought it would but it arrived in better condition than expected. Would definitely do business with seller again.

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