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Download Employee Identity in Indian Call Centres: The Notion of Professionalism fb2, epub

by Premilla D′Cruz,Ernesto Noronha

Download Employee Identity in Indian Call Centres: The Notion of Professionalism fb2, epub

ISBN: 8132100794
Author: Premilla D′Cruz,Ernesto Noronha
Language: English
Publisher: SAGE Publications Pvt. Ltd; 1 edition (June 3, 2009)
Pages: 204
Category: Human Resources
Subcategory: Money
Rating: 4.5
Votes: 982
Size Fb2: 1572 kb
Size ePub: 1517 kb
Size Djvu: 1551 kb
Other formats: mobi txt lit azw


Ernesto Noronha, Premilla D'Cruz. The book underscores how employee identity is defined by the notion of professionalism

Ernesto Noronha, Premilla D'Cruz. The book underscores how employee identity is defined by the notion of professionalism. Incu Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. Lists with This Book.

Mobile version (beta). Epub FB2 mobi txt RTF. Converted file can differ from the original. If possible, download the file in its original format.

The Notion of Professionalism. by Ernesto Noronha, Premilla D'Cruz. series Response Books. Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers’ perspectives and trade unionists’ viewpoints.

Ernesto Noronha, Premilla D'Cruz. Download PDF book format. Choose file format of this book to download: pdf chm txt rtf doc. Download this format book. Employee identity in Indian call centres : the notion of professionalism Ernesto Noronha, Premilla D'Cruz. Personal Name: D'Cruz, Premilla. Rubrics: Call centers India.

Call Centre Employees. Premilla D’Cruz & Ernesto Noronha. Introduction Call-centre agents' professional identities and material gains facilitate their acceptance of their tough work conditions, causing them t. . Employee Identity in Indian Call Centres: The Notion of Professionalism. Call-centre agents' professional identities and material gains facilitate their acceptance of their tough work conditions, causing them to participate in their own oppression. Premilla D'Cruz - Indian Institute of Management, Ahmedabad, India. Ernesto Noronha - Indian Institute of Management, Ahmedabad, India. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage.

Employee identity in Indian call centres: The notion of professionalism. Engaging the professional: organising call centre agents in India. SAGE Publications India, 2009. SK Mishra, D Bhatnagar, P D’Cruz, E Noronha. Being Professional Organizational Control in Indian Call Centers. P. D’cruz, Ernesto Noronha. With Ernesto Noronha. Emerging issues in the Indian call centre industry. Invited talk at the ILR School, Cornell University, 29 April 2010. New Delhi: Sage/Response (with Premilla D'Cruz). Employer as oppressor: The institutional frame in understanding workplace bullying. Invited talk at Strathclyde Business School, 21 May 2008.

This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.

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